Get Started with Therapy with Mending Hearts Counseling in San Antonio, Texas
Step One: Schedule your an appointment online by clicking on Book online now.
Request an appointment by going to the client portal. When selecting your appointment make sure you give yourself enough time to complete all the onboarding paperwork. You will only be given 48 hours to complete your paperwork. If you are not able to complete your paperwork on time. Your appointment's will be canceled and rescheduled. Once you have requested an appointment, and your therapy portal has been set up. You will receive an invite from Therapy Portal and an welcome email from our admin.
Step Two: Setup Client Portal and Complete Forms.
Please login the client portal to complete all forms and upload all required documents on the client portal. Once you have been set up in the therapy portal. You will have 48 hours to complete all onboarding forms. Your appointment will be cancelled if your onboarding paperwork is not completed. Please check your spam box in case you have not received a response. If you have not received a responds in 48 hours please contact the office at 210-895-4315 by phone or text.
Step Three: Verify your Insurance Coverage.
It is important for you to understand and know what your health insurance benefits coverages are. It is your responsibility to pay for any services your insurance will not cover.
Call your health insurance to verify your benefits. The phone number should be listed on the back of your insurance card. You will need to know the following information.
Do I have a deductible that needs to be met? if so what is the amount?
Do I have a co-payment? If so what is the amount you are expected to pay per session?
Are there limits to the number of sessions you can have per year?
Do I need prior authorization to see a counselor? If so from whom.
Step Four: Submit your Release of Information (optional).
For a collaborative approach, please make sure you complete the release of information form with your primary care physician, psychiatrist, or any other professional who is managing your mental healthcare and/or medications.
Please have your doctor who is treating your mental health fax records and medication list to Fax number: 210-899-1415.